Terms of Use

1. About these terms

These Terms of Use (“Terms”) are a legal agreement between you and Cashless.Space Ltd (“Chatmend”, “we”, “us”, “our”) governing your use of the Chatmend app and website (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Your privacy is covered separately by our Privacy Policy, which forms part of these Terms.

2. Eligibility

The Service is intended for users aged 16 and over. By using it you confirm you are at least 16. We do not knowingly permit anyone under 16 to create an account.

3. Your account

You are responsible for activity under your account and for keeping your credentials secure. Provide accurate information and keep it up to date. Tell us promptly at the contact above if you suspect unauthorised use.

4. Licence to use the app

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the Service for your own language learning, subject to these Terms. You may not copy, modify, reverse-engineer, resell, or build a competing service from it, except where such restriction is prohibited by law.

5. Acceptable use — zero tolerance for objectionable content and abusive behaviour

Chatmend lets people exchange messages, so this section is essential and strictly enforced.

You must not use the Service to create, send, or share content that is:

• unlawful, or that harasses, bullies, threatens, defames, or stalks any person;
• sexually explicit, or that sexualises minors in any way;
• violent, gory, or that incites or glorifies violence or self-harm;
• hateful or discriminatory on the basis of race, ethnicity, national origin, religion, disability, gender, age, sexual orientation, or gender identity;
• spam, fraud, phishing, malware, or otherwise deceptive or harmful.

You must not impersonate others, infringe intellectual-property or privacy rights, or attempt to disrupt, overload, or gain unauthorised access to the Service.

Our commitment. We provide in-app tools to report objectionable content and to block abusive users (see §7). We review reports and act on objectionable content within 24 hours — removing the content and/or ejecting or banning the responsible user. We may do this at our discretion, with or without notice, to protect our users.

6. Your content

You retain ownership of the messages and other content you create (“Your Content”). You are solely responsible for Your Content and for having the rights to share it. You grant us a limited licence to host, store, process, transmit, and display Your Content only as needed to operate and provide the Service to you and the people you chat with (including generating automated corrections and learning features). We do not sell Your Content or use it for advertising.

Automated corrections and explanations are generated by AI and are provided as a learning aid; they may be incomplete or wrong and are not professional or authoritative language advice.

7. Reporting and blocking

If you see content or behaviour that breaches §5, use the in-app Report action on the message, and/or Block the user. Reports go to our moderation team; we act as described in §5. Blocking a user prevents further contact between you. You can also contact us at [email protected].

8. Subscriptions and payments

Paid plans are sold and billed through the Apple App Store or Google Play, subject to their terms. Subscriptions auto-renew unless cancelled at least 24 hours before the period ends. Manage or cancel a subscription in your App Store / Google Play account settings — we cannot cancel or refund store purchases on your behalf; refunds follow the store’s policy. Plan features and prices are described in the app at the point of purchase.

9. Suspension and termination

You may stop using the Service and delete your account at any time (in-app account deletion, subject to the recovery grace period described in the app). We may suspend or terminate your access if you breach these Terms — in particular §5 — or where required to protect users or comply with law. On termination your licence ends; provisions that by their nature should survive (e.g. §§5, 6, 10, 11, 13) survive.

10. Disclaimers

The Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties. We do not warrant that corrections are accurate, that the Service will be uninterrupted or error-free, or that content sent by other users is lawful or accurate.

11. Limitation of liability

Nothing in these Terms excludes liability that cannot be excluded by law (including for death or personal injury caused by negligence, or fraud). Subject to that, to the extent permitted by law we are not liable for indirect or consequential loss, loss of data, or loss of profit, and our total liability arising from the Service is limited to the amount you paid us (if any) in the 12 months before the claim. Nothing here affects your non-excludable consumer rights.

12. Changes to these Terms

We may update these Terms from time to time. If a change is material we will give reasonable notice (e.g. in-app or by email). Continued use after a change takes effect means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales, without affecting any mandatory consumer-protection rights you have where you live.

14. Contact

Appendix A — Apple App Store additional terms

Where you download Chatmend from the Apple App Store, the following also apply and, in case of conflict with the rest of these Terms as to Apple, prevail:

1. These Terms are between you and Cashless.Space Ltd only, not Apple. Apple is not responsible for the Service or its content.
2. Apple grants you the right to use the app only on Apple-branded devices you own or control, per the App Store Terms of Service Usage Rules.
3. We, not Apple, are solely responsible for the app and for any maintenance and support.
4. In the event of any failure of the app to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app (if any) to you. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever in respect of the app, and any other claim, loss, liability, cost, or expense attributable to a failure to conform to a warranty is our, not Apple's, sole responsibility.
5. We, not Apple, are responsible for addressing any claim by you or a third party relating to the app or your possession and/or use of it, including: product-liability claims; any claim that the app fails to conform to an applicable legal or regulatory requirement; and claims arising under consumer-protection, privacy, or similar legislation — to the extent not excluded by these Terms.
6. We, not Apple, are responsible for the investigation, defense, settlement, and discharge of any claim that the app, or your possession and use of it, infringes a third party's intellectual-property rights.
7. You represent that you are not located in a country subject to a U.S. Government embargo or designated as “terrorist-supporting”, and are not on any U.S. Government prohibited-party list.
8. You must comply with applicable third-party terms of agreement when using the Service — for example, your wireless data service provider's agreement, if you access the Service over a mobile data connection.
9. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.